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Gastronomy
More than just Cafeteria!

13 dining halls, 17 cafés, 5 café stores, pizzerias, the campus food truck - and some are open for you now with delicious dishes, fresh snacks, coffee specialties or soft drinks! When it comes to our offerings, the quality of the food on offer, current food trends as well as sustainability and regionality are particularly important to us. Whether vegetarian delicacies or the traditional currywurst – there is something for every taste!

Please note: Due to the infection incidence and for everyone's safety, the 3G (in some cases 2G) regulation will apply in most of our cafeterias and cafés from Thursday, 26.11.2021: Access to our dining areas is only granted to students and staff who have been vaccinated, recovered or tested. The test result must be valid (antigen test 24 h, PCR 48 h) and come from a recognised testing centre.
Please have the appropriate proof ready.

For guests, we continue to offer our food in take-away.

 

FAQ
Prices and cashless payment
FAQ

FAQ
Prices and cashless payment
FAQ

What are the price categories and to whom do they apply?

In our dining halls and cafés, we offer optimal value for money for every budget. The three price categories apply: Students, Staff and Guests. The student price applies to all students enrolled at a university in Germany or abroad. The staff price applies to employees of Hamburg's universities and affiliated institutes. The guest price applies to all other customers. Children of enrolled students of Hamburg universities under the age of 12 receive a free meal upon presentation of the Youngster Card.

How are the prices calculated?

Prices are the same for the dining halls and cafés of all public universities and are based on social, i.e. needs-based, principles. Every student should be able to afford a hot lunch every day. Therefore, the prices are calculated on the basis of the cost of goods including a proportional surcharge for personnel and other preparation costs. For the two price categories "staff" and "guests" a corresponding surcharge applies.

Why are the vegetarian dishes sometimes more expensive than the dishes with meat?

In principle, all dishes are calculated uniformly, regardless of the offer. This applies to both dishes with meat and vegetarian dishes. Unfortunately, the prices for the components of the vegetarian offer are sometimes very high. This is especially true for fresh cut vegetables and vegetarian semi-finished products.

At what price can I eat as a student if I am not enrolled at a Hamburg university?

Our student prices are valid for students of all universities from Germany and abroad.

How can I pay in the cafeterias and cafés?

In all dining halls and cafés, payment can be made in cash at the cash registers. In some cafeterias and cafés, cashless payment is possible by card or via an app. At the HAW locations, the HAW Card can be used, at the HCU the HCU Card, at the TU Hamburg and at the Schlüters the EC/credit card (also cell phone payment) and Blue Code can be used for payment. You can find more information on the pages of the respective Cafeteria

Where can I get the card?

As a student, you will receive your card at the university.

What do I do if I have lost my card or it is defective? 

If your card is defective, you can contact your university. Students of HAW can then transfer their credit to a new card or have it paid out at the cash desks in the refectories and cafés. In case of lost cards, the card is valid as cash and the money is lost.

Question not answered?

We are happy to help! You can also find answers in our search or under contacts 

by mail

In addition, the local managers and staff in the dining halls and cafés will be happy to help you in word and deed. 

 

Dealing with Corona in the refectories and cafés

Dealing with Corona in the refectories and cafés

What are you doing at Corna times for my safety in the cafeterias and cafes?

Before we opened our refectories and cafés, we drew up a comprehensive hygiene concept in collaboration with external hygiene experts. All employees have been trained in this regard. We ensure sufficient distance everywhere, have set the tables apart and everything in contact with customers is regularly disinfected.

What do I need to keep in mind when visiting the cafeterias and cafés?

We are always happy when you come but please visit us only when you feel healthy. If you want to stay in our cafeteria or café, we need your contact information. You can find the form for the data  here. In the serving area, at the cash registers and in the corridors you are required to wear a mask. Please keep a distance of 1.5 meters. Please pay cashless in the establishments where it is possible.

Is my personal data, which I have to provide when visiting the cafeterias and cafés, protected?

In order to be able to trace a possible chain of infection as comprehensively as possible and at short notice in the context of the fight against the Corona virus, we are obliged under the Infection Protection Act (IfSG) to record the contact details of persons not employed by the Studierendenwerk. For this purpose, we record your data on the forms provided.

 

Who is responsible for data processing?

Responsible office: Studierendenwerk Hamburg AöR, Von-Melle-Park 2, 20146 Hamburg, Tel.: +49 (40) 41902-0, E-Mail: info@Studierendenwerk-hamburg.de, Managing Director: Mr. Jürgen Allemeyer

Data protection officer (external): Gabriele Paulsen - glp consulting, datenschutz@studierendenwerk-hamburg.de                    
                                                    

On what legal basis do we collect the data?

The legal basis for the processing of your personal data in this regard is the Infection Protection Act (IfSG) of July 20, 2000 (BGBl. I p. 1045), last amended on March 27, 2020 (BGBl. I p. 587), in conjunction with the Hamburg SARS-CoV-2 Containment Ordinance of April 2, 2020 (HmbGVBl. p. 181), last amended on June 08, 2020.

Organisation

Organisation

When are the cafeterias and cafés open?

We are happy to be there for you. The opening hours vary for the individual dining halls and cafés according to the needs and customer demand. You can find the opening hours on the location pages of the cafeterias and cafés.

During the semester break, when no one is there, we sometimes take a break. This will be announced in time on the homepage, the menus and via notices.
 

What is offered in the cafeterias for children?

Children up to the age of 12 can eat with us free of charge upon presentation of their YoungsterCard. The prerequisite for the children's plate is that the parents are enrolled students at the universities we serve.

We provide high chairs for children in the dining halls and there is a play corner in the Campus dining hall. All desserts and cakes are specially produced without alcohol, so that even the little ones can snack.

Where can I find help in the cafeterias and cafés as a person with a chronic illness/disability/impairment?

All Studierendenwerk establishments, with the exception of the cafeteria Stellingen and cafeteria Geomatikum, are easily accessible for wheelchair users. The establishments are barrier-free. We offer an escort service from the serving counter to your table in all cafeterias and cafés upon request. Please ask the staff at the counter for more information.

Can I eat in the cafeteria even if I am not a student?

All guests are welcome here. You can eat in our dining halls and cafés at any time.

I would like to display information material in the cafeteria. Am I allowed to do that?

The distribution and display of information in the refectories, cafés and café stores of the Studierendenwerk Hamburg is generally subject to approval. We offer the various student committees a platform to pass on information to the students in the Hamburg university area. You will receive a corresponding distribution card from your AStA. The distribution/display of commercial advertising is expressly prohibited without permission. If you are not sure whether you are allowed to distribute the information, please send us an e-Mail

Offer

Offer

Can I get vegan food in the cafeterias?

We offer vegan meals in all dining halls. The vegan meals are marked with symbols on the menus. 
In the cafeterias Überseering, Stellingen and HCU a vegan meal is offered daily.

The portion is too small for me - is there a second helping?

Our portion sizes are fixed and follow the guidelines of the German Nutrition Society. In order to avoid surpluses and a lot of food waste, it is important to us to serve appropriate portion sizes. The needs of you are very different in terms of portion size and we do our best to fill you up. Therefore, you can always ask for a second helping of a side dish. However, double portions must be paid for.

Why is there not always what is on the menu?

The offer of the menu is planned and published several weeks in advance based on the experience of the dining hall managers. Now, the daily offer depends on many factors, such as the weather situation, staffing, adversity of supply and finally the strongly fluctuating demand of the customers. In addition, in order to avoid unnecessary food waste, we do not produce so much in stock. Therefore, there may be changes in the menu, which unfortunately can not always be changed promptly on the notices and the homepage in the daily business. But if a dish is sold out, there is always a delicious alternative.

Why are products with additives still used at all?

In university catering operations, we use products that contain additives for a variety of reasons. We cook up to 21,000 portions in our dining halls every day. Due to the high production volumes, we cannot always do without products containing additives.

Food additives have a bad image. More than ever, people want pure nature. However, it is impossible to imagine our products without additives. They have been used since time immemorial and have become increasingly necessary due to the advancing mechanization of production processes. Food additives are used to achieve a certain, mostly technological effect:

  • to extend shelf life
  • to improve sensory properties and consistency.
  • to facilitate production.
  • to ensure consistent quality.

They may only be used if they are harmless to health, do not deceive the consumer and are technologically necessary.

Our goal is to use as few products with additives as possible. When selecting new articles, we prefer label-free products.

Sustainability

Sustainability

Are there Fairtrade products in the cafeterias and cafés?

In all cafeterias and cafés, we offer Fairtrade tea, coffee and coffee specialties, drinking chocolate and various cold drinks. In addition, our bananas bear the Fairtrade seal. The products bearing the Fairtrade seal have been grown according to criteria of social, economic and ecological sustainability. 

Are GM foods used in the cafeterias and cafés?

As a matter of principle, we do not use any products that have to be labeled for genetically modified organisms (GMOs) according to EU law. Our suppliers are required to sign a guarantee that no GMOs are supplied to Studierendenwerk.

What is the Studierendenwerk doing to limit the flood of paper cups?

The flood of paper cups is also a thorn in our side and we would like to see less paper cups being used. We can't do without the cups completely, however, because we want to continue to make it possible for you to enjoy your coffee on the go. As an incentive to use fewer cups, we have introduced a discount of 10 cents for using your own cup and a price of 20 cents for the paper cup.

What happens to the food scraps?

First of all, we do our best to ensure that we produce few food leftovers. Therefore, we try to calculate the quantities already in purchasing and demand planning so that nothing is left over. Fresh produce is delivered every day, processed on a daily basis and sold to you immediately. The supply is produced as close to the time as possible so that we do not produce large surpluses. Open food that has been in the serving area is not allowed back to the guest for food law reasons. Our leftover food is picked up by a food waste provider who recycles it.

Labeling and allergens

Labeling and allergens

What is behind the numbers and letters on the menu? Where can I find information about additives and allergens?

In accordance with the Food Information Regulation (LMIV), we label the additives that require labeling and the 14 main allergens. The additives are labeled with numbers and the allergens with letter abbreviations on the menu, the notices and price tags. You will find a legend directly under the menu or as a notice in the cafeterias and cafés.

What about traces of allergens in the food? Why are there no gluten-free products in the refectories?

Possible traces, i.e. unintentional contamination of a dish with allergens, are unfortunately unavoidable in our operations and therefore we can unfortunately not guarantee that the dishes are completely free of traces of a particular ingredient. This is especially true for gluten. For this reason, we always refer to the fact that our offer may contain traces of allergens and do not offer special allergy-free products.

What do the symbols on the menu mean?

In addition to the labeling of allergens and additives, we use symbols for your better orientation, for example, to mark special offers, the vegan food or the types of meat. 

Here you can find a list of the symbols used.

Everything clarified or any further questions?

If you have a question, you can always contact the managers and staff in the cafeterias and cafés directly on site, who will be happy to help you with words and deeds. Furthermore, you can send an e-Mail to the administration of the university catering.

Genuinely sustainable
Our commitment to the environment
Find out everything about the sustainability concept of our cafeterias and cafés.
SURVEY

Are you currently receiving BAföG?

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Are you currently receiving BAföG?

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Is it important to you to meet people from all over the world during your studies?

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Some students prefer to be advised in person rather than over the phone. What do you think?

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Are you interested in desserts to go?

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Some students prefer to be advised by phone rather than email. Is that the same for you?

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Is it important to you to meet people from all over the world during your studies?

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SURVEY

Some students prefer to be advised in person rather than over the phone. What do you think?

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SURVEY

Are you interested in desserts to go?

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SURVEY

Some students prefer to be advised by phone rather than email. Is that the same for you?

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Currywurst from the region. Would you be willing to pay more?

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Currywurst from the region. Would you be willing to pay more?

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"More than five people should not live together in a shared apartment." How do you see that?

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One veggie day a month in your dining hall?

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Would you prefer iced coffee in a glass?

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SURVEY

"More than five people should not live together in a shared apartment." How do you see that?

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SURVEY

One veggie day a month in your dining hall?

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SURVEY

Would you prefer iced coffee in a glass?

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