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Contact and contact persons

Do you have specific questions about the services and benefits of the Studierendenwerk? Then the best thing to do is to get in touch with our competent contact persons directly. We have compiled a list of who is responsible for what and the respective contact options for you here.

Counselling

Counselling Centre for study financing – BeSt
(Name A-Z)

For an initial BAföG consultation or a brief consultation on student financing, please contact us by phone or email. For concerns that you can not clarify by phone or email, you have the option to book a personal appointment at BeSt.

If you would like an in-depth student finance consultation by phone or video, please fill out this appointment request form and email it to us.

Phone
+49 / 40 / 419 02 - 300

Fax
+49 / 40 / 41 902 - 6126

Address
Grindelallee 9
(first floor)
20146 Hamburg (near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo 9:30 - 15:00 h
Tue, Thu 9:30 - 17:00 h
Wed 11:00 - 13:00 h
Fri 9:30 - 13:00 h

Counselling Centre Accommodation – BeWo

From now on we offer our consultation by phone, video conference (with appointment), in person (with appointment) and e-mail.

We offer personal appointments via video conference (with appointment) or in person (with appointment) after prior booking.

Phone
+49 / 40 / 41 902 - 268

Fax
+49 / 40 / 41 902 - 6274

Address
Grindelallee 9
(2. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Wohnen – BeWo
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon – Tue, Thu 9:30 – 16:30 h
Fri 9:00 – 13:00 h

 

Counselling Centre for Social & International Affairs – BeSI

Due to the pandemic, the counselling centres are currently closed for spontaneous visits. However, we offer consultations by phone, video conference (with appointment), in person (with appointment) and email.

Phone
+49 / 40 / 419 02 - 155 

(Outside the telephone office hours our answering machine is switched on.)

Fax
+49 / 40 / 419 02 – 6180 

Address
Grindelallee 9
(3. floor)
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Soziales & Internationales – BeSI
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo 12:00 - 15:00 h
Tue, Thu 9:30 - 12:00 h
Wed 13:30 - 15:30 h

Note
Due to the pandemic, the counseling centers are currently closed for spontaneous visits. However, we offer consultations by phone, video conference (with appointment), in person (with appointment) and by email. We look forward to seeing you!

Study financing

Counselling Centre for study financing – BeSt
(Name A-Z)

For an initial BAföG consultation or a brief consultation on student financing, please contact us by phone or email. For concerns that you can not clarify by phone or email, you have the option to book a personal appointment at BeSt.

If you would like an in-depth student finance consultation by phone or video, please fill out this appointment request form and email it to us.

Phone
+49 / 40 / 419 02 - 300

Fax
+49 / 40 / 41 902 - 6126

Address
Grindelallee 9
(first floor)
20146 Hamburg (near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Beratungszentrum Studienfinanzierung – BeSt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo 9:30 - 15:00 h
Tue, Thu 9:30 - 17:00 h
Wed 11:00 - 13:00 h
Fri 9:30 - 13:00 h

Office for Education Funding (BAföG-Amt) Name AA-AKTA, BA-JANI

Initial consultation on BAföG application at the Counselling Centre for study financing – BeSt

Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension below by entering your last name.

Fax
+49 / 40 / 41 902 - 6126

Address
Grindelallee 9, 20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.h.

Postal address
Studierendenwerk Hamburg
BAföG-Amt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 9:00  - 11:00 h
Tue 14:00 - 17:00 h

You can reach us by phone and email. Please use your user area of BAföGdigital or the upload function of your BAföGdirekt app to submit applications or documents. Please avoid sending us documents or applications via e-mail.

For concerns that you cannot clarify by phone or email, you have the option to book a personal appointment.

Office for Education Funding (BAföG-Amt) Name AKTB-AZ, JANJ - Z

Initial consultation on BAföG application at the Counselling Centre for study financing – BeSt
 

Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension below by entering your last name.

Fax
+49 / 40 / 41 902 - 6126

Address
Nagelsweg 39, 20097 Hamburg
(Near Hammerbrook station)

The mailbox in Nagelsweg is accessible during the building's opening hours Monday - Friday from 6:00 to 10:00 h.

Postal address
Studierendenwerk Hamburg
BAföG-Amt
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mo, Wed 9:00 - 11:00 h
Tue 14:00 - 17:00 h

You can reach us by phone and email. Please use your user area of BAföGdigital or the upload function of your BAföGdirekt app to submit applications or documents. Please avoid sending us documents or applications via e-mail.

For concerns that you cannot clarify by phone or email, you have the option to book a personal appointment.

Office for Education Funding (BAföG-Amt) BAföG for an education in the USA

Phone
+49 / 40 / 42 815 - extension
You can find your correct contact person incl. extension below by entering your last name.

Fax
+49 / 40 / 41 902 - 6126

Address
Nagelsweg 39, 20097 Hamburg
(Near Hammerbrook station)

The mailbox in Nagelsweg is accessible during the building's opening hours Monday - Friday from 6:00  to 10:00 h.

Postal address
Studierendenwerk Hamburg
Amt für Ausbildungsförderung
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Wed  9:00 - 12:00 h
Tue, Thu 14:00 - 17:00 h

You can reach us by phone and email. Please use your user area of BAföGdigital or the upload function of your BAföGdirekt app to submit applications or documents. Please avoid sending us documents or applications via e-mail.

For concerns that you cannot clarify by phone or email, you have the option to book a personal appointment.

Office for Education Funding (BAföG-Amt) Exam Scholarship for international students

Phone
+49 / 40 / 42 815 - 5144, - 5145

Fax
+49 / 40 / 41 902 - 6126

Address
Grindelallee 9 (room 505), 
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Examensstipendien für internationale Studierende
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon, Wed 9:00 - 11:00 h
Tue, Thu 14:00 - 17:00 h

Due to the pandemic, the BAföG office is currently closed for visitors. However, you can reach us by phone and email. We are looking forward to hearing from you!

Office for Education Funding (BAföG-Amt) Semester Ticket-Refund

Phone
+49 / 40 / 42 815 - 5144, - 5145

Fax
+49 / 40 / 41 902 - 6126

Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
Semesterticketerstattung
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon, Wed 9:00 - 11:00 h
Tue, Thu 14:00 - 17:00 h


Due to the pandemic, the BAföG office is currently closed for visitors. However, you can reach us by phone and email. We are looking forward to hearing from you!

Office for Education Funding (BAföG-Amt) HVV-Proof of entitlement

Phone
+49 / 40 / 42 815 - 5144, - 5145

Fax
+49 / 40 / 41 902 - 6126

Address
Grindelallee 9
20146 Hamburg
(near Dammtor station)

The mailbox in Grindelallee is accessible throughout.

Postal address
Studierendenwerk Hamburg
HVV-Berechtigungsnachweis
Postfach 13 01 13
20101 Hamburg

Office hours by phone
Mon, Wed 9:00 - 11:00 h
Tue, Thu 14:00 - 17:00 h

Due to the pandemic, the BAföG office is currently closed for visitors. However, you can reach us by phone and email. We are looking forward to hearing from you!

Note
The counseling centers and the BAföG office are closed for spontaneous visits due to the pandemic.

Current telephone, written and personal contact options can be found under the respective departments listed above.

Accommodation
Accommodation

Accommodation
Accommodation

You can find the contacts and contact persons for our residence halls on the respective residence hall pages.

Gastronomy

Frauke Richter
Quality management gastronomy

Phone
+49 / 40 / 41902 290

You can find the contacts and contact persons for our gastronomic facilities on the respective location pages.

Daycare Centres
Daycare Centres

Daycare Centres
Daycare Centres

You can find the contacts and contact persons for our daycare centres on the respective daycare centre pages.

General

Jürgen Allemeyer
Management

Phone
+49 / 40 / 41 902 - 232

Fax
+49 / 40 / 41 902 - 6100

Address
Von-Melle-Park 2
20146 Hamburg

Martina Nag
Head of Marketing & Communication, Press

Phone
+49 / 40 / 41 902 - 233

Fax
+49 / 40 / 41 902 - 6702

Address
Von-Melle-Park 2
20146 Hamburg

Olga Braun
Department Head Student Financing

Phone
+49 / 40 / 42 815 - 5100

Fax
+49 / 40 / 41 902 - 6126

Address
Grindelallee 9
20146 Hamburg

Heiko Albrecht
Department management building

Phone
+49 / 40 / 41 902 - 269

Fax
+49 / 40 / 410 902 - 6253

Address
Von-Melle-Park 2
20146 Hamburg

Mario Drews
Head of Housing Department - Operations Management

Phone
+49 / 40 / 41 902 - 146

Fax
+49 / 40 / 41 902 - 6274

Address
Grindelallee 9
20146 Hamburg

Reto Kanngießer
Gastronomy department management

Phone
+49 / 40 / 419 02 -202

Fax
+49 / 40 / 419 02 - 6307

Address
Von-Melle-Park 2
20146 Hamburg

Beate Paß
Head of Personnel Management Department

Phone
+49 / 40 / 41 902 - 237

Fax
+49 / 40 / 41 902 - 6237

Address
Von-Melle-Park 2
20146 Hamburg

Isabel Romano
Head of Department Social & International Affairs

Phone
+49 / 40 / 419 02 - 174

Fax
+49 / 40 / 419 02 - 6180

Address
Grindelallee 9
20146 Hamburg

Tina Scheliga
Head of Commercial Department

Phone
+49 / 40 / 41 902 - 295

Fax
+49 / 40 / 41 902 - 6295

Address
Von-Melle-Park 2
20146 Hamburg

Ulrike Spreen
Chairwoman of the Staff Council

Phone
+49 / 40 / 41 902 - 270

Address
Von-Melle-Park 2
20146 Hamburg

 

Trusted third party for severely disabled persons

Phone
+49 / 40 / 41 902 - 252

Address
Von-Melle-Park 2
20146 Hamburg

 

Volker Küper
Fire Protection Officer

Phone
+49 / 40 / 41 902 - 259

Adress
Von-Melle-Park 2
20146 Hamburg

 

 

Purchasing

Henning Lauckner
Purchasing management

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